rans88 Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below:

• "rans88" / "We" / "Our" / "Us" refers to the operator of the online betting and casino platform accessible at https://rans88.cam.
• "Personal Data" means any information relating to an identified or identifiable natural person — including name, email address, date of birth, national identity number, IP address, payment account details, and device identifiers.
• "Player" / "You" / "Data Subject" means any individual whose Personal Data is processed by rans88 in connection with the Platform.
• "Processing" means any operation performed on Personal Data, including collection, storage, organisation, retrieval, use, transmission, and deletion.
• "Data Controller" means rans88 as the entity that determines the purposes and means of processing Personal Data.
• "Third Party" means any natural or legal person other than the Player and rans88 that processes Personal Data in connection with the services described in this Policy.
• "Cookies" means small text files stored on your device by a web browser when you visit the rans88 Platform, used to remember session state and usage preferences.
• "KYC" means Know Your Customer — the identity and age verification process required for account withdrawal eligibility and ongoing compliance obligations.

rans88 collects the following categories of Personal Data from Players and prospective Players:

2.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued identity document).
• Date of birth.
• Indonesian National Identity Card number (NIK) or passport number, collected during KYC verification.
• Residential address.
• Email address.
• Mobile phone number (where provided for account security or support purposes).

2.2 Financial & Payment Data

• Bank account details associated with your nominated Indonesian bank (BCA, BRI, BNI, Mandiri, or other supported banks), including account holder name and account number — collected for deposit and withdrawal processing.
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja accounts registered in your name.
• Transaction history: deposit amounts, withdrawal amounts, timestamps, and payment method used for each transaction, denominated in Indonesian Rupiah (IDR).

2.3 Gaming & Behavioural Data

• Betting history: sports markets wagered on, stake amounts, odds accepted, settlement results.
• Casino and slot game session data, including games played, duration of sessions, and win/loss records.
• Platform navigation patterns and feature usage frequency.
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests).

2.4 Technical & Device Data

• IP address and approximate geolocation (country and city level) at the time of login and transaction.
• Device type, operating system, browser type and version.
• Session logs, including login timestamps and durations.
• Cookie identifiers and analytics data (see Section 9).

2.5 Support & Communication Data

• The full content of support tickets, live chat transcripts, and email correspondence you send to rans88.
• Call recordings where telephone support is provided (players are notified at the start of any recorded call).
• Your marketing communica tion preferences and opt-in/opt-out history.

rans88 collects Personal Data through the following channels and mechanisms:

• Account Registration: Data you provide directly when creating your rans88 account, including your name, date of birth, email address, and residential address.
• KYC Submission: Identity documents and supporting materials you upload during the verification process, including photographs of your KTP or passport and proof of payment method ownership.
• Deposits & Withdrawals: Payment data transmitted through your selected banking or e-wallet channel when you initiate a transaction on the Platform.
• Platform Interaction: Data generated automatically as you browse, wager, and interact with the rans88 Platform, collected via server logs, session tracking, and analytics tools.
• Customer Support: Information you provide voluntarily when contacting the rans88 support team via email, live chat, or any other support channel.
• Cookies & Tracking Technologies: Data collected passively via browser cookies, pixel tags, and similar technologies as described in Section 9 of this Policy.
• Third-Party Verification Partners: Identity and fraud-screening data returned by licensed KYC and anti-money-laundering (AML) service providers to whom rans88 submits identity documents for verification.

rans88 processes Personal Data for the following specific and documented purposes:

rans88 processes Personal Data on the following legal bases, depending on the purpose of the processing activity:

• Contractual Necessity: Processing required to perform the contract between rans88 and the Player — including account creation, KYC verification, payment processing, and bet settlement — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required to comply with applicable law — including anti-money-laundering (AML) obligations, gaming licence conditions, and tax reporting requirements — is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and Platform analytics is carried out on the basis of rans88's legitimate interest in operating a safe, compliant, and commercially viable gaming platform. These legitimate interests are balanced against Player rights and do not override those rights where Players have a reasonable expectation of privacy.
• Consent: Processing for direct marketing communications is carried out on the basis of your explicit opt-in consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

rans88 does not sell your Personal Data. We share Personal Data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

6.1 Payment Processors

To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, rans88 transmits the minimum necessary payment data to the relevant payment provider. Each payment provider operates under its own privacy policy and data security standards. rans88 selects payment partners who maintain industry-standard data security certifications.

6.2 KYC and AML Verification Partners

To fulfil its identity verification and anti-money-laundering obligations, rans88 shares identity document data with licensed third-party KYC and AML screening providers. These providers are contractually bound to process the data solely for verification purposes and to maintain appropriate security measures.

6.3 Regulatory and Law Enforcement Authorities

rans88 may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by law, court order, or the instructions of a gaming licensing authority. In such cases, rans88 will disclose only the data specifically requested and will, where legally permitted, notify the affected Player of the disclosure.

6.4 Corporate Group and Successors

Personal Data may be shared with entities within the rans88 corporate group for the purposes of group-level compliance, fraud prevention, and technology infrastructure. In the event of a merger, acquisition, or sale of all or part of rans88's business, Personal Data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6.5 Professional Advisers

rans88 may share Personal Data with legal counsel, auditors, and other professional advisers on a strictly confidential, need-to-know basis in connection with the management of legal claims, compliance audits, or financial reporting obligations.

rans88 is operated by an internationally licensed entity, and your Personal Data may be transferred to and processed in countries outside of Indonesia, including the jurisdiction in which our servers and KYC partners are located. Such transfers are necessary for the performance of the Player–rans88 contract and for compliance with our licensing obligations.

Where Personal Data is transferred internationally, rans88 implements appropriate safeguards to ensure that the receiving entity maintains a level of data protection equivalent to the standards applied within Indonesia. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing adequate data protection by our licensing authority.

By registering an account and using the rans88 Platform, you acknowledge that your Personal Data may be processed outside of Indonesia in the circumstances described above.

rans88 retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to the minimum retention periods required by our gaming licence conditions and applicable law. The specific retention periods applicable to each data category are set out in the table in Section 4.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised using industry-standard data destruction methods. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

Where a Player submits a data deletion request under Section 10 of this Policy, rans88 will assess the request against active retention obligations. Data that must be retained to satisfy a legal or licensing obligation will not be deleted until the obligation expires, at which point it will be permanently removed. Players will be informed of any retention obligations that prevent immediate deletion of their data.

The rans88 Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. The following cookie categories are deployed on the Platform:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled without preventing core features from operating. They include session authentication tokens, security tokens, and load-balancing cookies. No consent is required for strictly necessary cookies as they are functionally indispensable.

9.2 Analytics Cookies

rans88 uses privacy-respecting analytics tools to understand how Players interact with the Platform, which pages are most visited, and where technical issues arise. Analytics cookies collect data in aggregate and anonymised form. These cookies are set only with your consent, which you may manage via the cookie preference panel on first visit to the Platform.

9.3 Functional Cookies

Functional cookies remember your preferences, such as your selected language, preferred betting view layout, and notification settings. They improve your experience but are not essential to core Platform operation. You may disable functional cookies without losing access to the Platform, though some personalisation features will be unavailable.

9.4 Advertising Cookies

rans88 does not deploy third-party advertising cookies or cross-site tracking pixels for behavioural advertising purposes. Any promotional banners displayed within the Platform are first-party content controlled directly by rans88 and do not involve third-party advertising networks.

9.5 Managing Cookies

You can manage your cookie preferences at any time through your browser settings, which allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging into your rans88 account. For detailed browser-specific instructions on managing cookies, refer to your browser's built-in help documentation.

As a Player whose Personal Data is processed by rans88, you hold the following rights with respect to your data. To exercise any of these rights, contact our data team at [email protected] with the subject line "Data Rights Request" and include your registered account email address for identity verification purposes.

• Right of Access: You may request a copy of all Personal Data rans88 holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a verified request.
• Right to Rectification: You may request correction of any Personal Data that is inaccurate or incomplete. Minor corrections (such as updating your contact email) can be made directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, where you withdraw consent (for consent-based processing), or where the processing has no legitimate legal basis. Deletion requests are subject to rans88's mandatory retention obligations.
• Right to Restrict Processing: You may request that rans88 restricts the processing of your data — for example, while a rectification request is being assessed. During a restriction period, we will store your data but not actively use it.
• Right to Data Portability: For data processed on the basis of contract or consent, you may request that rans88 provides your Personal Data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring. rans88 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing that occurred before the withdrawal.

rans88 maintains a comprehensive information security programme designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. The programme includes the following technical and organisational measures:

• Encryption in Transit: All data transmitted between your device and the rans88 Platform is encrypted using TLS 1.2 or higher with 256-bit AES encryption.
• Encryption at Rest: Sensitive personal data, including identity document files and payment account details, is encrypted at rest using AES-256 encryption on secured servers.
• Access Controls: Access to personal data within rans88 systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to periodic review.
• Two-Factor Authentication: Players are encouraged to enable 2FA on their accounts. rans88 staff with access to Player data systems are required to authenticate via 2FA as a mandatory security control.
• Intrusion Detection & Monitoring: rans88 operates continuous network monitoring and intrusion detection systems to identify and respond to security incidents in real time.
• Penetration Testing: The Platform undergoes regular independent security penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed Personal Data breach that poses a risk to Player rights, rans88 will notify affected Players without undue delay, and no later than 72 hours after becoming aware of the breach.

The rans88 Platform is strictly intended for adults aged 21 years or older. rans88 does not knowingly collect Personal Data from any individual under the age of 21. All account registration processes include a mandatory date-of-birth declaration, and age verification is enforced as part of the KYC process for all accounts before withdrawal privileges are granted.

If a parent, guardian, or concerned third party believes that a person under 21 has successfully registered an account on the rans88 Platform and provided personal data, they should contact us immediately at [email protected]. Upon verified confirmation, rans88 will permanently close the account, delete all associated personal data without undue delay, and return any deposits made to the original payment source where technically feasible.

rans88 does not direct any marketing communications, promotional content, or game recommendations toward individuals who have indicated or are identified as being under 21 years of age.

rans88 sends promotional emails, bonus notifications, and platform update communications to Players who have provided their explicit opt-in consent to receive such communications during account registration or at a subsequent point via their account settings.

13.1 Types of Marketing Communications

Marketing communications from rans88 may include: welcome bonus offers, reload bonus notifications, seasonal promotions (including those tied to Idul Fitri, Ramadhan, and other Indonesian cultural events), sports betting tips and match previews, new game launch announcements, and loyalty program tier updates.

13.2 Opting Out

You may opt out of marketing communications at any time using any of the following methods:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email sent by rans88.
• Updating your communication preferences within your rans88 account settings.
• Contacting the rans88 support team at [email protected] with the subject line "Marketing Opt-Out".

Opt-out requests are processed within 5 business days. After opting out, you will continue to receive essential transactional communications — including deposit confirmations, withdrawal notifications, KYC status updates, and account security alerts — as these are not marketing communications and cannot be opted out of while your account remains active.

13.3 No Third-Party Marketing

rans88 does not share your contact details with third-party marketing organisations. All marketing communications you receive will originate exclusively from rans88 domains. If you receive a communication purporting to be from rans88 that you did not expect, please report it to [email protected] immediately.

rans88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Where amendments are material — meaning they significantly affect how we use your Personal Data or the rights available to you — rans88 will provide at least fourteen (14) days' advance notice by publishing a prominent notice on the rans88 homepage and, where practicable, by sending an email notification to all registered Players.

Minor amendments, such as corrections of typographical errors or clarifications that do not alter the substance of the Policy, may be made without prior notice. The effective date displayed at the top of this page will be updated upon every revision, whether major or minor.

Your continued use of the rans88 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this Policy periodically. The version currently published at https://rans88.cam/privacy-policy is the version in force. Previous versions are available on request from [email protected].

If you have any questions, concerns, or formal complaints regarding this Privacy Policy or the way in which rans88 processes your Personal Data, please contact our data protection team through the following channel:

• Data Requests & Privacy Enquiries: [email protected] — use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate.
• Response Commitment: All privacy-related enquiries are acknowledged within 2 business days and substantively responded to within 30 calendar days of receipt of a verified request.
• Support Hours: 24 hours a day, 7 days a week. Indonesian-speaking agents are available during WIB business hours (09:00–22:00 WIB, UTC+7).

If you are not satisfied with rans88's response to your privacy complaint, you may escalate the matter to the dispute resolution body designated by our licensing authority, as described in our Terms & Conditions.